Frequently Asked Questions

Explore our most commonly asked questions below.

Returns & Exchanges

What is your return policy?

If you want to return a product, please contact the seller through their official return center. .

How do I start a return or exchange?

You can request a return or exchange directly through the website where you purchased the product (e.g., Amazon / CJ).
Simply open your order → select the item → choose Return / Replace / Refund → follow the instructions. .

When will I get my refund?

Refund time depends on the seller/marketplace.
Most refunds are processed within 5–14 business days after the returned item is received .

Can I exchange an item for a different size?

Size exchanges depend on the seller or marketplace (e.g., Amazon / CJ )
If the seller allows size exchanges, you can request it through your order page.
Otherwise, you may need to return the item and place a new order..

Ordering & Payment

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Amazon & CJ gift cards.

Can I apply a promo code or gift card at checkout?

Yes!
If you have an eligible Amazon promo code or gift card, you can apply it during checkout directly on Amazon’s website/app.
Please note:
We do not issue or manage promo codes or gift cards — they must be redeemed through Amazon..

Can I modify or cancel my order after placing it?

Yes — but only if the order has not been shipped yet.
On Amazon, you can try to cancel or modify your order from the “Your Orders” section.
Once the order is shipped, cancellation or modification is usually not possible.
In that case, you may wait for delivery and request a return or replacement. .

Do you offer pre-orders?

We do not directly offer pre-orders.
However, if a product is available for pre-order on Amazon, you can place the order directly through Amazon’s website/app.
All pre-order availability, pricing, and delivery timelines are managed by Amazon.

Shipping & Delivery

Where do you ship?

We do not handle shipping directly.
All products listed on our website are fulfilled and shipped by Amazon.
Shipping availability depends on the seller and your location.
To check if a product ships to your address, visit the product page on Amazon and enter your delivery address.

How long does shipping take?

Delivery time depends on the seller and your location.
Amazon usually shows the estimated delivery date at checkout.
Most orders arrive within 3–7 business days.

How can I track my order?

You can track your order directly on Amazon.
Go to Your Orders → select the item → view tracking details.

What if my package is lost or delayed?

If your package is lost or delayed, please contact Amazon support through Your Orders.
Amazon will assist with tracking, replacement, or refund based on their policy.